CERTIFICATION ITIL-4-BRM BOOK TORRENT - NEW ITIL-4-BRM TEST SIMULATOR

Certification ITIL-4-BRM Book Torrent - New ITIL-4-BRM Test Simulator

Certification ITIL-4-BRM Book Torrent - New ITIL-4-BRM Test Simulator

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 2
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 3
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 4
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 5
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q35-Q40):

NEW QUESTION # 35
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?

  • A. Level 5
  • B. Level 2
  • C. Level 3
  • D. Level 4

Answer: D

Explanation:
Automating feedback collection and reporting indicates a move towards quantitatively managed, tool-supported processes, which corresponds to Capability Level 4.


NEW QUESTION # 36
What is an output of the 'managing business relationship journeys' process?

  • A. Business relationship principles and models
  • B. A review of the organization's culture
  • C. BRM training and awareness material
  • D. Updated relationship records

Answer: D

Explanation:
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.


NEW QUESTION # 37
In the context of the "business relationship management" practice, which statement is CORRECT?

  • A. Aims to manage agreements with consumers
  • B. Focuses primarily on the needs of service users
  • C. Nurtures relationships at strategic levels
  • D. Focuses on relationships between individuals

Answer: C

Explanation:
The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization's strategy and stakeholder needs.


NEW QUESTION # 38
Part of an organization's strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?

  • A. Level 5
  • B. Level 2
  • C. Level 3
  • D. Level 4

Answer: D

Explanation:
The objective to automate the collection and analysis of feedback aligns with Capability Level 4, where processes are quantitatively managed and supported by automated tooling.


NEW QUESTION # 39
Which is an example of 'Reviewing the VoC program'?

  • A. Surveying customers about their opinions of a new software application
  • B. Interpreting feedback from customers about the performance of a service and prioritizing actions
  • C. Performing regular reviews of 'Voice of the customer' activities
  • D. Implementing improvements to a business relationship journey

Answer: C

Explanation:
Reviewing the VoC program means conducting periodic evaluations of the overall Voice of the Customer activities to ensure the program remains effective and aligned with objectives.


NEW QUESTION # 40
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